Kate Parker, a keen Wales football fan, purchased coaching sessions as a Christmas gift for her niece after seeing the Tash Harding Academy on social media.
Ms Parker, who runs two pubs in the Caerphilly area, paid further amounts for sponsorship through the academy and kit for her niece, with the total coming to £1,335.
However, only one training session was delivered, a second one cancelled, and eventually Ms Parker asked for a full refund.
Just £350 has been returned to her, in three instalments, with £885 remaining outstanding.
“She’d promised my niece a Wales shirt as well… it’s a big thing when you’re a kid,” said Ms Parker.
“My niece is quite shy, I’ve been to a couple of her football matches and she doesn’t get involved as much as the others.
“She was quite upset but my sister sat her down and explained that (the coaching) couldn’t happen, and that’s that.”
