An independent opticians in Monmouth have won a national award in recognition of their dedication and outstanding service to the local community.
Placing the practice on an industry level, against practices across the UK, Monnow Eyecare won the Enhanced Optical Service Award at the Optician Awards on the 22nd of November.
Held by Optician Magazine, the Optician Awards recognise practices and individual professionals within the optical industry across the UK and Ireland that demonstrate high levels of clinical excellence and dedication to their local community.
Monnow Eyecare has supported the development of enhanced eye care services in Wales since their establishment in 2003, while building strong relationships with patients in and around the Monmouth area.
Upon being presented with the Enhanced Optical Service Award, Director and optometrist at Monnow Eyecare, Adib Missaghi, said:
“Since joining Monnow Eyecare over two years ago, I have had the privilege of witnessing this incredible team grow and achieve so much.
“This year, we were honoured to receive this recognition at the Opticians Awards, a true testament to the dedication, expertise, and passion of our entire team. Helen and I alongside the rest of the team are deeply proud of this achievement and remain committed to delivering excellence in everything we do.”
Helen Tilley, Director and optometrist, added:
“We couldn’t have achieved this without our entire team working together towards a shared vision of providing clinical excellence to all our patients.
The Enhanced Optical Service Award was created to recognise a practice that offers additional services to cater to all patients at a high standard.
At Monnow Eyecare, the team have curated a wide array of specialist services within their team. Helen added:
“Each of our qualified optometrists possesses at least one area of special interest, with many holding multiple advanced qualifications.
“This expertise enables the delivery of a comprehensive suite of enhanced services, supported by strategic investments in cutting-edge equipment, regular audits, a culture of peer support, and continuous quality improvement driven by patient feedback.”
Monnow Eyecare offer low vision services, glaucoma services, medical retina services and paediatric eye care amongst many more specialist areas. The team also have three optometrists with Independent Prescribing qualifications, including Helen, Barbara and Scott, which allows them to offer more clinical assessment and management where necessary.
Adib commented:
“It’s really important to us that all of our patients are able to access the eye care that they need and that each individual in the community feels seen and tailored to.
“By consistently striving to meet our patients’ eye care needs as a first port of call, we are also able to alleviate some of the pressure on local GPs and the NHS.”
