Record numbers of people have used Transport for Wales’ passenger assistance service according to new figures.
More than 61,000 people pre booked assistance in 2023/24, a rise of 20% on the previous year.
Customer Experience Director Jo Foxall said the figures showed people had “more confidence to travel and access the help on offer”.
She said:
“We’ve introduced Travel Companions at some of our busiest stations and have had fantastic feedback on their agile approach to supporting customers both in person at stations and as part of the work they do for Customer Relations.
“Ultimately we want to help make public transport accessible to everyone regardless of their individual needs and our passenger assistance service is just one way of doing that.
“The rise in the number asking for assistance shows people do have more confidence in traveling and accessing the help on offer.”
Passenger assist is available for all customers who need additional support in order to be able to complete their journey safely and efficiently as they might not have travelled without it, particularly those with reduced mobility or visual impairments.
